Refund policy

RETURN & REFUND POLICY

(South African Consumer Protection Act Compliant)

1. Overview

This Return & Refund Policy applies to all products purchased through the Allbound Store website or any authorised Allbound Store sales channel.

We comply fully with the Consumer Protection Act, 68 of 2008 ("CPA"). Nothing in this policy limits or excludes your statutory rights under South African law.

2. Change-of-Mind Returns (Cooling-Off Period)

Where applicable under South African law (such as purchases resulting from direct marketing), customers may exercise their statutory cooling-off rights within 5 business days of receiving their order.

To qualify for a cooling-off return, the product must:

Be completely unused.
Be in its original, undamaged packaging.
Include all accessories, manuals, and documentation.
Be in a resalable condition.
Be accompanied by proof of purchase.

Customers are responsible for return shipping costs unless the product is defective or was incorrectly supplied by Allbound Store. Refunds will be processed once the returned product has been received, inspected, and approved.

3. Online Orders & Discretionary Returns

For general online purchases that fall outside statutory cooling-off rights:

Allbound Store does not accept returns for incorrect product selection, compatibility errors, colour preference, or a simple change of mind once the product packaging has been opened or used.
Customers are responsible for verifying product specifications and compatibility with their devices prior to placing an order.
Where Allbound Store agrees to accept a discretionary return, the product must remain unopened, unused, and sealed in its original packaging.

4. Defective, Unsafe, or Faulty Products (CPA Section 56)

All products sold by Allbound Store carry the statutory warranties provided by the Consumer Protection Act.

If a product is found to be:

Defective;
Unsafe;
Not reasonably durable; or
Unfit for its intended purpose,

within six (6) months of delivery, you are entitled under the CPA to request one of the following remedies:

Repair of the product
Replacement of the product
Full refund of the purchase price

Allbound Store reserves the right to inspect, test, and assess all returned items to verify the reported defect before approving a repair, replacement, or refund.

5. Warranty Exclusions

The CPA statutory warranty and manufacturer warranties do not cover damage resulting from:

Accidental drops, impacts, or physical damage after delivery.
Water, liquid ingress, or moisture damage.
Fire, lightning strikes, power surges, or electrical faults outside normal operation.
Incorrect installation or setup.
Use with incompatible cables, chargers, or third-party devices.
Misuse, physical abuse, or neglect.
Unauthorised repairs, alterations, or modifications.
Normal cosmetic wear and tear.
Commercial or industrial use beyond the product's intended purpose.

6. Products Not Eligible for Return

Unless required by law, Allbound Store will not accept returns for items that:

Show signs of misuse, abuse, or unauthorized tampering.
Have suffered physical damage after successful delivery.
Are missing original packaging, manuals, or included accessories.
Have altered or removed serial numbers and batch codes.
Suffer damage due to improper storage, heat exposure, or handling by the customer.
Were purchased through unauthorised third-party resellers.

7. Incorrect or Damaged Deliveries

If your package arrives damaged or you receive an incorrect item, please notify Allbound Store within 48 hours of delivery.

To process your claim quickly, you may be asked to provide:

Clear photographs or videos showing the issue/damage.
Your order number and proof of purchase.
The original shipping packaging.

Once verified and approved, Allbound Store will arrange for a collection and send a replacement or issue a refund at no additional cost to you.

8. Refunds

Approved refunds will be processed using the original payment method used for the transaction.
Please allow up to 15 business days from the date of approval for the funds to reflect in your account.
Original shipping charges are non-refundable unless the return is due to a defective product, an incorrect shipment, or an operational error by Allbound Store.

9. Returns Procedure

Before sending any item back, you must log a return with our team. Unsolicited returns sent without prior authorization may be rejected.

Steps to lodge a return:

Contact Allbound Store Customer Support at support@voltrax.co.za.
Include your Full Name, Order Number, and a clear description of the issue.
Attach photos or video evidence if the item is damaged or defective.
Follow the dispatch/collection instructions provided by our support team.

10. Limitation of Liability

To the fullest extent permitted by South African law:

Allbound Store shall not be liable for damages resulting from customer misuse, abuse, incorrect installation, or unauthorized modifications.
Allbound Store is not responsible for indirect, incidental, or consequential damages arising from the use or inability to use any product.
Customers must ensure device compatibility and strictly follow all product manuals and safety instructions provided.
Nothing in this policy excludes or limits liability where such exclusion is prohibited by South African law.

11. Governing Law

This policy is governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising under this policy shall fall under the exclusive jurisdiction of the South African courts.