Shipping policy

SHIPPING & DELIVERY POLICY

(South African Shipping Policy)

1. Order Processing

All orders are subject to payment verification, stock approval, and quality assessment.
Orders are processed, packaged, and dispatched within our standard processing timeline prior to courier collection.
Orders placed on weekends or South African public holidays will begin processing on the following business day.
Once your order has been dispatched, you will receive a shipping confirmation containing your tracking details via email or SMS.

2. Delivery Timeframes & Service

Allbound Store ships throughout South Africa using reliable courier partners, including Aramex Store to Door.

Total Lead Time: 8 to 11 business days from order confirmation to final delivery (includes order processing, packaging, and courier delivery).
Business Days: Deliveries take place Monday through Friday between 08:00 and 17:00, excluding weekends and South African public holidays.
Delivery timeframes are estimates and may vary slightly based on destination or high-volume courier periods.

3. Shipping Costs

Standard shipping charges are calculated and clearly displayed at checkout prior to payment completion.
Promotional free shipping offers, where applicable, will be clearly indicated on the Allbound Store website.

4. Tracking Your Order

Once your package is handed over to the courier, a tracking/waybill number will be emailed to you.
You can track your shipment online through the designated courier tracking portal using your waybill number.
If you do not receive tracking details within a reasonable timeframe, please contact our support team.

5. Delivery Address Responsibilities

Customers are responsible for providing complete, accurate delivery addresses and valid contact numbers.
Allbound Store is not liable for delayed or failed deliveries caused by:
- Incorrect or incomplete street addresses
- Incorrect receiver contact details
- Unavailability of the receiver to accept delivery
- Address change requests submitted after dispatch
Any re-delivery charges incurred due to incorrect address information provided by the customer will be billed to the customer.

6. Courier & Operational Delays

While we work closely with courier partners to ensure timely delivery, delivery dates cannot be guaranteed. Allbound Store shall not be held liable for delays caused by circumstances beyond our control, including:

Courier operational backlogs or route scheduling
Severe weather conditions or road closures
Civil unrest or strike action
Public holidays or peak sales periods (e.g., Black Friday, festive season)
Load shedding, power grid outages, or telecom system failures

In the event of an unexpected delay, our team will make reasonable efforts to assist you in tracking and resolving the issue.

7. Failed Deliveries & Undelivered Parcels

If the courier cannot complete delivery because:

No authorized person is present to receive the parcel,
The address provided is inaccessible or incorrect, or
The shipment is rejected,

the courier may attempt re-delivery or return the parcel to our dispatch facility. Additional courier fees for re-consignment or reshipment may apply.

8. Lost Parcels

If your package appears lost or shows no tracking updates after the expected delivery window:

Contact Allbound Store Support within 7 days of the estimated delivery date.
We will open an official trace and investigation with Aramex.
Refunds or replacement shipments for lost orders will be processed once the courier investigation formally confirms the loss.

9. Damaged Deliveries

If your package arrives visibly damaged:

Notify Allbound Store within 48 hours of delivery.
Retain all original packaging materials.
Take clear photos and/or videos of the damaged parcel and item.
Email the photos and order details to our support team.

Once assessed, we will arrange a collection and replacement/refund in accordance with our Return & Refund Policy.

10. Risk & Delivery Acceptance

Risk in the products passes to you upon physical delivery to the designated address. Please inspect your parcel upon receipt and notify us promptly of any missing items or discrepancies.

11. Force Majeure

Allbound Store shall not be held responsible for failure or delay in fulfilling delivery duties where such failure arises from events beyond our reasonable control (e.g., natural disasters, government restrictions, industrial disputes, major freight disruptions).